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IT Help Desk Technician Level 1 / Entry level

This job posting expired and applications are no longer accepted.
Forward Edge
April 22, 2022
2724 E Kemper Rd, Cincinnati, OH
Job Type


Job Description: Level 1 Break Fix Tech

  • First point of contact with all end user requests and questions ( Ticket System )
  • Assist with the maintenance of servers
  • Efficiently escalate unresolved issues to higher level support when needed
  • Work with hardware vendors to quickly repair or replace broken hardware products
  • Perform hardware/software upgrades or replacements for user devices
  • Assist with large/team projects
  • Troubleshoot all technical related issues quickly and efficiently
  • Perform password resets and assign permissions
  • Assist Network team to troubleshoot and resolve network issues as necessary


  • Relevant technical training or Associate Degree
  • A+, Microsoft Office Cert, etc. – Desired
  • 1-2 years related experience

Knowledge, Skills, and Abilities

  • Microsoft Office Suite, Active Directory, and other related software
  • Strong understanding of most operating systems. Microsoft, Mac, and Google
  • Strong work ethic that can work well on their own or with a team
  • Network systems monitoring/support
  • Excellent communication
  • Customer service experience
  • Good organizational and analytical skills

Additional Compensation:

  • Bonuses


  • Retirement plan ( 401K )
  • Paid time off ( Vacation, Sick, and Holidays )
  • Professional development assistance
  • Health Insurance Stipend
  • Mileage reimbursement
  • Gym Membership
  • Disability insurance


  • Monday to Friday

Job Type: Full-time

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