Service Desk Technician

The Service Desk Technician is responsible for handling first level support of incoming service tickets.  Tickets may be incidents, requests, problems or alerts.  This job role relates to but is not limited to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. 

We currently have day time, second shift, and night shift positions available. Second and night shift have weekend hours, shift differential of $1.50 applies.

Essential Duties and Responsibilities:                       

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems 
Support of disaster recovery solutions 
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security 
Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix 
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets 
System documentation maintenance and review in Nexigen’s established knowledgebase 
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. 

Please email resume or questions to ksalisbury@nexigen.com