Customer Service Representative

POSITION SUMMARY:

The Customer Service Representative / Sales Support Representative is responsible for all sales rep and territory support activities. This person will work directly with hospitals, field-based reps, and internal staff to facilitate the overall support function for the sales team.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Handle emails and phone calls from field personnel and customers
• Assist in resolving customer inquiries and maintain customer relations
• Complete administrative tasks and input customer information into databases for documentation
• Order processing
• Help to provide technical support
• Inventory management (field-based personnel)
• Provide required monthly reports
• Draft and assist with proofing customer contracts and agreements
• May assist with International support as needed

ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:

• Regular and predictable worksite attendance
• Ability to work under fast-paced conditions
• Ability to make decisions and use good judgment
• Ability to prioritize various duties and multitask as required
• Ability to successfully work with others
• Additional duties as assigned

BASIC QUALIFICATIONS:

High School Diploma
2-4 years of prior customer service, or related experience
High level of accuracy with data entry
Ability to multi-task prioritizes, communicate effectively and remain organized
Good working knowledge of PC based computers and familiar with Microsoft Office
Has knowledge of commonly-used concepts, practices, and procedures within the sales arena
Professional interactions with customers and employees
Adept at problem solving
Ability to learn new skills and acquire information 

PREFERRED QUALIFICATIONS:

Bachelor’s degree or demonstrated equivalent combination of education, training and experience

OTHER REQUIREMENTS:

Ability to regularly walk, sit, or stand as required
Ability to occasionally bend and push/pull
Ability to occasionally lift up to 25 pounds
Ability to pass pre-employment drug screen and background check

https://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=ATRIINC&cws=1&rid=867