CMS Mechanical Service Company, a world-class, commercial, national HVAC/R service provider, is hiring a Service Technician to join its service operations team. Technicians are responsible for the company’s professional image and reputation, as well as providing the highest level of efficient customer service. Technicians are required to perform service repairs, equipment maintenance, and replacements for our customers on an as needed basis, 24/7. They are expected to follow all company guidelines, make quality repairs in a timely manner, take care of all company property, and present themselves in a professional manner at all times.
Duties to Include
Provide the highest level of customer service, technical ability, and quality to our customers
Install, maintain, and repair heating, ventilation, cooling, and refrigeration units for commercial customers.
Diagnose and repair electronic, mechanical, and electrical components of these systems
Travel to job sites in service area and work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer
Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers
Maintain good working order of company vehicle, including cleaning and organizing, and washing vehicle a minimum of once per week
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Understand company policies
Obtain customer signature on each visit on the IPad
Document all installed equipment upon arrival including make, model, serial number, type of fuel, and pictures as necessary
Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and be able to fully explain what the issue is and what is needed to correct
Participate in company-provided training opportunities
Identify and report potential opportunities for additional business (new unit/ system, PM contracts, and additional services)
Qualifications
Positive attitude
High energy, integrity, and craftsmanship
Confident and professional communication skills
Professional appearance and presentation
Willingness to learn
Strong sense of urgency
Capable of being self-managed and independent
Proficient in servicing all make and manufacturer’s equipment
