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I am with Insight Global, an IT staffing firm here in Cincinnati, and one of our largest clients in the Mason area is looking to hire Level 1 Help Desk Agents.

A typical day to day job description is accepting inbound calls and email requests for clients technology issues. Agents will work through a ticketing queue and follow troubleshooting steps in order to solve computer, printer, or laptop issues.

The opportunities with our client offer competitive pay and tons of room for upward growth into level 2/3, supervisor roles, continuous improvement, and quality assurance roles.