Civilian Dispatchers answer emergency and non-emergency telephone calls and dispatch police, fire and EMS to the needed location. Hourly pay rate: $19.42 - $27.47.
Answers incoming telephone calls and takes appropriate action consistent with established guidelines and procedures including determining whether the call is an emergency; obtaining correct information from callers in stressful situations.
Evaluates and enters information into the Computer Aided Dispatch system to ensure a correct response.
Determines the best method of getting a response to the call by dispatching police and other public safety personnel using a two-way radio; and responding to non-emergency situations or referring them to the appropriate source as necessary.
Uses appropriate methods to obtain information from hearing or speech impaired callers.
Monitors and responds to calls on the primary two-way radio channel including determining the nature and priority of the call; using appropriate systems (e.g. Map, CAD, LEADS) to check information; determining the availability of personnel and the best method for getting a response to the call; and dispatching police, fire and EMS personnel as necessary.