We have an immediate opportunity available for a Client Operations Specialist in Cincinnati, Ohio.
The primary responsibility of the Client Operations Specialist is to assist Account Executives in managing FusionStorm clients and the intricacies of each project lifecycle. Client Operations Specialists are empowered to help & support the Sales and Project process making it easier for an Account Executive to manage and seek out multiple client opportunities while the Client Operations Specialist works on and coordinates any related activities or client needs. The Client Operations Specialist will work with various internal Departments as well as external Vendors; and continually call on, track & pursue all “working” opportunities in an effort to create continued satisfaction as well as assist in expanding any additional opportunities.
Main point of contact for all Supply Chain and Project Lifecycle milestones.
Manage tracking and communication of projects and orders after procurement within several portals and tool.
Lead and host scheduled meetings with vendors and supply chain manufacturers to communicate updates to client and internal stakeholders.
Develop processes to manage inventory levels within company integration and warehousing facilities (as well as with Vendors) to ensure critical delivery dates are met
Manage assets of client inventory.
Collaborate with our finance organization to ensure invoicing accuracy of all applicable products, services, software, and logistics.
Schedule and attend meetings with customers and prospective customers as requested.
Maintain customer relationships by informing customers and prospective customers of current promotions and new or upgraded products; responding to customer inquiries, emphasizing sale-able features, quoting prices and credit terms; encouraging customers to buy; following up with potential/existing customers to assure satisfaction and solve/refer problems.
Maintain customer files with sales contract and other information.
Manage Existing Clients with Assigned Incumbent AE's: Client Operations Specialist will assist in managing day to day activities, such as: pre-qualifying new opportunities within client infrastructure, coordinating internal resources for sales opportunities, order fulfillment tracking and confirmation, conducting "up-sell" call campaigns, managing Account Receivable issues, and scheduling/inviting Clients for key events. From time to time, the Client Operations Specialist will be required to provide Proposals/Quotations for less complex solutions, in lieu of the Inside Sales Representatives.
Provide leadership on how to enhance the customer experience and innovation to the existing large client team.
Understand and abide by all security and operational policies.
1-2 years of sales experience
Experience in Sales Operations, Customer Service preferred
Bachelor’s degree preferred
Technology background or experience is preferred
Legally eligible to work in the United States
Exceptional written and verbal communication skills are a must, as well as outstanding interpersonal and problem-solving skills.
Detail-oriented with an emphasis on analytical skills
Strong presentation skills
Keen ability to manage time effectively and prioritize work.
Must be highly organized.
Professional self-starter, able to work independently and collaboratively with others (Clients, Vendors, internal partner/customers).
Ability to work independently and exercise discretion and personal judgment
Intermediate skills using Microsoft Office, Outlook, and the Internet.
Ability to travel to meetings. Must have a valid Driver’s License.
How to Apply