Client Services Representative

Client Services Advisors are the primary day-to-day communication link to DPJ's retail clients. They provide the customer service and logistical oversight associated with all travel for retail clients.

Responsibilities

• Provide exceptional customer service to all internal and external clients
• Maintain positive working relationships with colleagues
• Develop and maintain relationships with all clients, both new and existing
• Answer incoming calls and emails in an engaging and professional manner
• Arrange private travel for all retail clients in the DPJ scheduling system
• Arrange passenger logistics including catering and ground transportation
• Communicate service disruptions to our clients in a concise, accurate, and empathetic manner
• Develop and maintain passenger and company profiles for all retail clients
• Know and explain the terms and conditions of DPJ contracts as necessary
• Maintain current knowledge of company aircraft fleet and product offerings
• Maintain current knowledge of aircraft and airport performance capabilities
• Continually follow and improve departmental processes and procedures
• Provide backup coverage for other DPJ Departments as requested by the Director of Client Services or higher authority
• Perform other duties and/or special projects as assigned by the Manager of Client Services or higher authority
• Maintain a high level of attention to detail
• Comply with quality assurance expectations and standards
• Ability to guide a phone conversation
• Maintain confidentiality of proprietary information

Qualifications

High School diploma or GED required
Excellent written and verbal communication skills
Critical thinking and problem-solving skills
Ability to establish and maintain long-lasting internal and external working relationships
Ability to prioritize and efficiently complete tasks in a fast-paced environment
Familiarity with, or the ability to become proficient with a booking system
Demonstrate a high level of self-motivation and willingness to continually learn
Ability to work in a team/office setting
Strong computer skills and the ability to toggle between systems
Ability to work a flexible schedule, which will include nights, weekends, and holidays
Customer service experience

Desired Qualifications

Experience speaking with high net worth individuals or major corporations
Bachelor's degree or relevant experience in customer service, aviation, or related field

To ensure a safe environment for all, we require a drug screening, FBI fingerprinting check and a 10-year background check. As an equal opportunity employer, Delta Private Jets recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

https://www.deltaprivatejets.com/about-delta-private-jets/#careers