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Collections Associate

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Hightowers Petroleum Co.
July 12, 2022
3577 Commerce Drive, Middletown OH 45005, Middletown, OH, OH
Job Type


Hightowers Petroleum Co. is seeking a Collections Associate responsible for oversight of collection efforts. This position will facilitate collection of delinquent accounts ensuring money owed is billed and received correctly and promptly while maintaining excellent customer relations. The Collections Associate reports directly to the Controller and is a full-time, non-exempt position.

 Responsibilities and Duties:

  • Facilitates collection procedures according to company polices.
  • Identifies delinquent accounts. Requests and pursues payment based on contract and payment terms, via communication with account holder.
  • Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
  • Compiles and submits information about problem accounts to the Department Head.
  • Communicates the status of delinquent accounts and significant changes in account status to the Controller and other appropriate departments.
  • Follows established guidelines to review, reconcile, and update account status.
  • Maintains documentation of payment promises and pertinent account details; schedules follow-up communication with account holder.
  • Monitors accounts receivable and cash receipt reports. Posts receipts/collections to general ledger.
  • Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills.
  • Exceptional interpersonal, customer relations, negotiation, and problem-solving skills.
  • Proficient in Microsoft Office Suite (particularly Excel), and customer relations software.
  • Ability to work with a team and independently.
  • Basic understanding of statistics and data analysis.
  • Knowledge of generally accepted accounting rules, practices, tax laws and reporting requirements Collection Practices Act and the Fair Credit Reporting Act.

Education and Experience:

  • Minimum High School Diploma required. Associates degree preferred.
  • Three to five years’ experience in collections and credit work.

Interested candidates may apply at


Hightowers Petroleum Co. is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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