Comcast NBC Universal
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Description
FLEXIBLE HOURS - We are willing to hire current students full time or part time and will work around class schedules!
This role can be a fantastic early entry career into Network Engineering. We are offering competitive hourly rates of $20 per hour for qualified candidates (including part-time).
This individual will be responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband, managed Wi-Fi, managed router and security delivered over BCI and/or MetroE. Verifies network outages and escalate to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.) with a primary emphasis on a quality first call resolution. Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time.