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Customer Service Representative

This job posting expired and applications are no longer accepted.
AtriCure
Published
February 27, 2020
Location
Mason, Ohio
Job Type
Deadline to Apply
2020/03/31

Description

POSITION SUMMARY:

The Customer Service Representative / Sales Support Representative is responsible for all sales rep and territory support activities. This person will work directly with hospitals, field-based reps, and internal staff to facilitate the overall support function for the sales team.

ESSENTIAL FUNCTIONS OF THE POSITION:

  • Handle emails and phone calls from field personnel and customers
  • Assist in resolving customer inquiries and maintain customer relations
  • Complete administrative tasks and input customer information into databases for documentation
  • Order processing
  • Help to provide technical support
  • Inventory management (field-based personnel)
  • Provide required monthly reports
  • Draft and assist with proofing customer contracts and agreements
  • May assist with International support as needed

ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:

  • Regular and predictable worksite attendance
  • Ability to work under fast-paced conditions
  • Ability to make decisions and use good judgment
  • Ability to prioritize various duties and multitask as required
  • Ability to successfully work with others
  • Additional duties as assigned

Job Requirements

BASIC QUALIFICATIONS:

High School Diploma
2-4 years of prior customer service, or related experience
High level of accuracy with data entry
Ability to multi-task prioritizes, communicate effectively and remain organized
Good working knowledge of PC based computers and familiar with Microsoft Office
Has knowledge of commonly-used concepts, practices, and procedures within the sales arena
Professional interactions with customers and employees
Adept at problem solving
Ability to learn new skills and acquire information 

PREFERRED QUALIFICATIONS:

Bachelor’s degree or demonstrated equivalent combination of education, training and experience

OTHER REQUIREMENTS:

Ability to regularly walk, sit, or stand as required
Ability to occasionally bend and push/pull
Ability to occasionally lift up to 25 pounds
Ability to pass pre-employment drug screen and background check

How to Apply

https://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=ATRIINC&cws=1&rid=867

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