Director of IT Infrastructure

Reports to:           Chief Technology Officer

Department:        Information Technology

FLSA Status:          FT/Exempt            

Position Overview:

The Director of IT Infrastructure and Support performs two key functions across the Cincinnati Museum Center and National Underground Railroad Freedom Center:

• Manages and administers all systems and infrastructure as they relate to WAN/LAN/WLAN networking, telecommunications, and security
• Directs desktop implementation and has broad oversight over desktop support

The Director supervises the IT Help Desk Manager and support team and works collaboratively across other departments and staff to support and enhance business operations and procedures.  The successful candidate should be attentive to end-user needs and will be a change agent throughout the organization as we continually improve our IT infrastructure.

Responsibilities/Duties:

 Infrastructure Administration

• Responsible for support and delivery of technology infrastructure services, including but not limited to WAN, LAN, and WLAN, internet protocol telephony, telecommunications, servers, network, including firewalls, and data centers.
• Ensure system reliability, security control, protection of IT assets.
• Developing and documenting best practices, standards, “as built” diagrams, network segmentation and configuration, and security operations.
• Assist in developing the long term IT infrastructure strategy and plans with a focus on controlling costs.
• Administer Active Directory design, user creation and group policies.

 Desktop Support and Implementation 

• Develops implementation plans and procedures for desktop procurement and support.
• Responsible for ensuring Help Desk staff deliver a high-level of customer support and also provide end-user support for escalated tickets.
• Manage Help Desk Manager and mentor Help Desk Staff.
• Administer development of on-going training opportunities (both in-person and how-to guides) for IT Infrastructure.

 Admin/Management 

• Develop a comprehensive plans and best practices for organizational operations as related to data processing and storage, file management, IT standards, and infrastructure usage.
• Communicate regularly, effectively, and as appropriate to executives and management, peers, operations personnel, and IT reports.
• Assist in creating and administering IT Department Budget.
• Ensure that projects are completed on schedule and within budget.
• Assist in the development of departmental IT long-range plans and goals that supporting the organizational strategic goals.

Required to perform other duties as assigned or requested.

 

Education and Experience:

Undergraduate degree in Computer Science or IT related field. Microsoft certifications (MCP, MCSA, MCSE, MCitP or other) preferred. 3-5 years’ experience administration/designing LAN, WAN, and WLAN networks. 3-5 years’ experience designing Microsoft Active Directory Networks. 5+ years’ experience with Windows Server OS. 3+ years’ experience with the following devices/concepts:PON, Routers, Firewalls, Secure VPNs, Layer 2 & 3 Switches, VLANs, TCP/IP Routing, DNS, DHCP, VOIP, SNMP/SMTP, 3+ years’ experience with Cisco firewalls/switches/routers. Cisco experience and certifications a plus. Experience with Cisco Call Manager and VOIP Phone Systems. 5+ years’ experience in Desktop support and troubleshooting

Job Knowledge, Skills, and Abilities:

Experience planning, leading, and managing multiple simultaneous projects. Self-motivated team player able to work in a high-demand and fast-paced work environment. Demonstrated analytical skills with strong troubleshooting skills. Proven track record of strong documentation skills for all aspects of a project including design, implementation, and how to guides. Commitment to provide world-class support to end users and the ability to interface effectively with non-technical users. Work a 40 hour work week and be able to provide 24-7 emergency response. Available during after-hours and on weekends to facilitate network and systems upgrades and maintenance as well as address emergency network problems. Ability to travel between multiple site locations as needed to provide support. Must have good communication skills, both oral and written and the ability to work with a diverse workforce.

To apply online go to: https://jobapply.page.link/C1fv