Field Service Tech

Summary:
The Level I Field Service Technician will be part of the PAC Jacket program. They will provide support for PAC Jacket equipment and film sales. They should understand general safe work practices, the basic principles of mechanical repairs on industrial machinery, basic electrical safe work practices, and be able to perform basic maintenance and repairs.

Essential Duties and Responsibilities:
- Work safely and be able to identify potential safety concerns both during job duties and while interacting with customers off site.
- Respond to emergency maintenance requests and perform minor and major repairs.
- Perform Preventative Maintenance (PM) procedures.
- Use basic shop tools to perform all necessary repairs, installs and PM work.
- Perform machine upgrades and new equipment installation with supervision.
- Follow basic outlined inventory control process to ensure critical parts inventories are maintained.

Qualifications:
Basic industrial mechanical experience including pneumatics.
Basic industrial electrical experience including VFD and servo motors.
Basic understanding of the following electronic control systems software:
PLC:
Allen Bradley Micrologix 500
Allen-Bradley Studio 5000
Siemens TIA Portal V13
HMI:
Allen-Bradley FactoryTalk View ME
Allen-Bradley PanelView Plus
Siemens TIA Portal V13
Ability to handle difficult customer requests, expectations.
Ability to complete customer and salesperson product trial requests.

Education and/or Experience:
Technical school graduate or equivalent.
1 to 2 years’ experience in a maintenance environment or some schooling in related fields.

Computer Skills:
Proficient in the use of Microsoft Office programs (required).

Travel Requirements:
The employee must be able to travel for periods of time to multiple locations including customer sites, trade shows, other PAC facilities, etc.
Must be able to fly both domestically and internationally and able to obtain a valid passport
Must be able to drive long distances if required in an automobile or other mode of transportation.
Must be able to travel at minimum 50% of scheduled working days.

https://www.pac.com