Field Service Tech

• Manage all on site installations, repairs, maintenance, and test tasks.

• Comprehend customer requirements and make appropriate recommendations/briefing.

• Build positive relationships with customers.

• Always follow safety protocol on site.

• Ability to diagnose and solve problems based on customers non-technical descriptions.

• Produce timely and detailed service reports.

• Diagnose errors or technical problems and determine proper solutions.

• Provide service and customer support during field visits.

• Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.

• Variations of the above duties may be required depending on conditions of company and department business.

• Promoting the company’s services.

• Perform other duties and responsibilities, as assigned.

• Adheres to internal standards, policies, and procedures.

• Engage in continuing education and seminars to remain up to date on the latest industry techniques, machines, safety regulations and equipment.