POSITION SUMMARY

The Field Service Technician Level 2 inspects, troubleshoots and maintains the company's vacuum and low-pressure pumps, blowers and systems at end user customer locations.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Perform field service preventive maintenance work and advanced field service repair, to include modifications to equipment at customer site
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty related service reports and documentation
• Perform on-site equipment startup and operator training
• Demonstrate knowledge of rotating equipment as follows:
• Start / Stop rotating equipment,
• Using display module - access vital data (setpoints, event logs, error codes etc.)
• Set up equipment temperature, purge flows, and other essential items to manufacturer’s specification,
• Identify name and know function of major component (sensors, motors, gas systems, etc.)
• Configure pump parameters (model, warning setpoint, alarm setpoint, etc.) for new installation,
• Diagnose of root problem and making necessary repairs,
• Fulfill field service safety requirements including safety training, safety certifications and maintain safety equipment / tooling as instructed
• Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch approved programs and software within the timeline set forth by management
• Relay pricing information on parts, service support or new equipment to customers when requested
  • Develop mutually beneficial business relationships with end user customers to maintain, grow and promote the company after sale parts, products and service(s) business
• Be able to travel to customer site on short notice (as required)

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her
• Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful
• Communication, Oral - Ability to communicate effectively with others using the spoken
• Communication, Written - Ability to communicate in writing clearly and

• Customer Oriented - Ability to serve both external and internal clients by focusing effort on meeting client's needs, understanding their concerns, and seeking to build
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Energetic - Ability to work at a sustained pace and produce quality
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or
• Problem Solving - Ability to find a solution for or to deal proactively with work-related

• Self-Management - Manages own time, priorities, and resources to achieve
• Safety Awareness - Ability to identify and correct conditions that affect employee

SKILLS & ABILITIES

Education:                             High School Graduate or General Education Degree (GED): Required

Associate degree (two-year college or technical school) Preferred

Experience:                           3-5 years of experience performing preventive maintenance work and troubleshooting on rotational equipment in Industrial or Technical product field service-related experience: Required

Mechanical aptitude: Required Electrical knowledge: Preferred

Computer Skills:                   Basic knowledge and use of laptop, basic applications, Microsoft applications such as Office and Excel: Preferred

Certifications & Licenses:

Must maintain a valid Driver's license that meets Busch insurance standards

PHYSICAL DEMANDS

N (Not Applicable)        Activity is not applicable to this position.

O (Occasionally)           Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)              Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)              Position requires this activity more than 66% of the time (5.5+ hrs/day)

Stand  

F Lift/Carry

10 lbs or less  

F Walk F 11-20 lbs F Sit F 21-50 lbs O Manually Manipulate F 51-100 lbs O Reach Outward F Over   100 lbs N Reach   Above Shoulder O     Climb

Crawl O

O Push/Pull

12 lbs or less  

F Squat or Kneel O 13-25 lbs O Bend O 26-40 lbs O Grasp O 41-100 lbs O Speak O    

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - Alarms, Pump sounds
• Sense of Smell
• Sense of Taste
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - All other as required
• Sense of Balance
• Safety glasses
• (EH)Safety footwear
• Uniforms (supplied by Busch)
• Hearing protection as required
• Must pass medical evaluation
• Must have approval for respirator protection
• Annual fit test required
• Facial hair must not interfere with face-piece, face seal or respirator valve function

WORK ENVIRONMENT

Climate controlled manufacturing environment, moderate exposure to dust, moderate noise level, and occasional ladder use. Various Client locations.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign   tasks for the employee to perform, as the company may deem appropriate.