Optometric Technician

Liberty EyeCare is a family owned and operated optometry practice and optical shop in West Chester, Ohio. We are growing and seeking a medical receptionist to join our team. Primary responsibilities will include patient check-in, check-out, scheduling appointments, management of phone calls, insurance verification and billing. Strong customer service skills are a must. Knowledge of vision and medical insurance is a plus.

This position will cross-train as an optometric technician and will, at times, assist with patient pretesting, special testing, contact lens insertion & removal training.

Excellent benefits (401K, group health insurance, voluntary dental insurance, paid time off and eye care benefits, including discounts on eye glasses and contact lenses) are offered along with competitive compensation and bonus program.

‪Duties and Responsibilities

• ‪Provide exceptional customer service
• Patient check-in, check-out, scheduling appointments, management of phone calls
• Insurance verification and billing
• ‪Compute and process payment transactions/refunds using in-house Point of Sale system (My Vision Express)
• ‪Process insurance claims (VSP, Eyemed, Spectera, Davis Vision)
• ‪Maintain up-to-date knowledge of products
• ‪Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality
• Pretesting duties (Optomap, autorefraction/keratometry, iCare, neurolens)
• Special testing duties (OCT, fundus photography, pachymetry, visual field testing)
• Teach patients how to insert, remove and care for contact lenses
• Perform other administrative tasks as assigned

Education and Experience Requirements

• ‪High School Diploma or GED
• ‪Experience working in the eye care industry is preferred

‪Working Environment

• ‪Family oriented atmosphere
• Patient focused and customer service oriented atmosphere
• Team oriented atmosphere
• Work is performed primarily in an indoor medical office and retail setting
• ‪High level of interaction with general public
• ‪Work is independent and with patients

‪Environment is often fast-paced and deadline oriented