Resident Automation Technician

The Resident Automation Technician supports our customer on all automation related topics. This position must possess a broad based electrical and mechanical skillset along with a proactive approach to identifying ways to improve the sites performance. Based at our customer sites, the Resident Automation Technician must represent the TGW image at all times and ensure that a professional relationship with the client is developed and maintained.

Tasks and Responsibilities

1. Resolve customer equipment and solution issues as quickly and practically as possible.
2. Complete work assignments and the associated work orders as assigned.
3. Maintain the site spare parts inventory.
4. Complete maintenance activities of the automated equipment on-site including, conveyors, cranes, shuttles, scale checks and carton opening system.
5. Ensures compliance with health and safety legislation at all times.
6. Actively work with the customer to optimize the automation performance to deliver contracted KPIs.
7. Collaborate with broader TGW Lifetime Services team to track, document and communicate issues and lessons learned.
8. Ability to interface with customer at all levels.

Requirements Profile

1. Associate or Technical degree / certificate Mechatronics / Industrial Maintenance / Electrical Controls Engineering, or equivalent experience.
2. Previous experience in electro mechanical troubleshooting and repair with material handing conveyor, AS/RS and shuttle experience.
3. Previous experience in high stress scenarios where conflict resolution and social skills are critical.
4. Experience working with Warehouse Management Systems preferred.
5. PLC programming and troubleshooting (Allen-Bradley, Siemens, Rockwell, Beckhoff).
6. Proficiency with interpreting CAD schematics for use in diagnostics.
7. Profibus, Profinet experience.
8. Proficiency with Microsoft Excel, Word, and Outlook.
9. Strong communication skills and customer focus.
10. Approximately 10% travel may be required.