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Service and Sales Admission Specialist

This job posting expired and applications are no longer accepted.
Cincinnati Museum Center
Published
September 26, 2018
Location
Cincinnati, Ohio
Job Type

Description

Position Overview:
The Service and Sales Admissions Specialist conducts the daily admissions operations for Cincinnati Museum Center and the National Underground Railroad Freedom Center. The Specialist is responsible for providing superior hospitality and service, and providing a safe, friendly, clean environment. Additionally, the Specialist must work on a daily basis to deliver a seamless sales experience to our guests and members while aggressively maximizing sales, driving incremental revenues and actively soliciting new members.
Responsibilities/Duties:
  • Operate POS register system for retail, ticket sales, group check-in, program sales and Member Pass transactions and fulfillment.
  •  Provide orientation, guidance and assistance to guests, members and groups with general information, pricing, programs/events, etc.; help them plan their day for an individualized, best experience possible.
  • Deliver world-class service experiences and assertive salesmanship techniques, and appropriately address guest and member needs to increase guest satisfaction and drive sales opportunities.
  •  Assist with execution of all guest and member appreciation events, film screenings, exhibit previews, recognition activities, special offers, programs, teacher previews, fundraising efforts and cross-promotions to provide special experiences that show our true appreciation for their continued support.
  • Maintain a safe, clean and efficiently operating work space, including offices, supply rooms, box office, queuing areas, scanning stations, group entry, parking booths, reception and hospitality areas.
  • Actively participate in initial and ongoing trainings for consistency and improvement in service delivery, salesmanship, hospitality, team building and messaging to guests and members with goals of delivering a world-class service experience and creating a culture of exceptional service.
  •  Follow all loss prevention and cash handling policies and procedures, including completing transactions, making change, counting tills and securing cash and currency.
  • Ability to work independently.
  •  Be able to work in small spaces indoor/outdoor areas.
Additional Information:
Requires flexible schedule to meet business demands, including evenings, weekends and holidays. Premium wages paid on most holidays. Must have reliable transportation.
You can be a part of creating meaningful experiences, inspiration and lasting memories!
Benefits include:   Free admission to Cincinnati Museum Center, discounts on tours, programs and events
Required to perform other duties as requested or assigned

Job Requirements

Education and experience:
High School diploma required; some college in business, hospitality, operations management, nonprofit management, museums studies or related education field is a plus.
Previous experience (1-2 years) in area of admissions, sales, hospitality, customer service and/or large venue/attractions operations preferred; or a combination of related education and experience.
Previous cash handling experience and operational experience with a POS sales system strongly preferred.

Job Knowledge, Skills, and Abilities:
Ability to type 30-40 wpm, complete complex data entry processes and count cash with speed, precision and accuracy
Computer literacy is a must; experience with a database, word processing and communications software is a plus.
Excellent Guest Service skills including conflict-resolution and interfacing with diverse internal and external audiences; and an outgoing, friendly, approachable personality.
Ability to follow direction, remain flexible, maintain composure and communicate effectively and professionally in fast-paced situations or during periods of change.
Must be able to read and write departmental communications and other related documents. [ADA requirement]
Must be reliable and able to report for assigned shifts on time.
Strong self-motivation and initiative; ability to work both independently and as a team member.

Working Conditions
Kiosk/front desk environment with occasional tasks performed outdoors. Must be able to lift up to 35 pounds. Possible long periods of standing or sitting. Possible periods of moderate walking throughout the building, including stairs. May be exposed to extreme hot or cold weather, including rain and snow when stationed in parking booths.

How to Apply

Apply online at https://goo.gl/ZjqvnA

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