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Service Writer – Truck Shop Customer Support

This job posting expired and applications are no longer accepted.
Clarke Power Services
Published
August 21, 2018
Category
Job Type
Deadline to Apply
2018/09/10

Description

Service Writer - Truck Shop Customer Support
Our team is currently looking for a Service Writer - Truck Shop Customer Support to keep up our level of commitment to safety and customer service. In this role, the successful candidate will Interpret customer needs on telephone or in Customer Support Center to fulfill the service needs of the customer.  This is a great opportunity for a knowledgeable, hardworking Service Writer - Truck Shop Customer Support Rep with strong Data Entry Skills and Mechanical Background to apply his or her skills in a company that offers a competitive salary and comprehensive benefits
ESSENTIAL DUTIES AND RESPONSIBILITIES for our Service Writer - Truck Shop Customer Support include the following. Other duties may be assigned.
  • Retail focus – Customer Relationship
  • Solicit sale of new or additional parts or services.
  • Strong Data Entry Skills
  • Utilizes computer system for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customer.
  • Communicating with customer in person, over the phone and using electronic (web-based) tools.
  • Answer phone calls
  • Process all Customer Support and technician time accounting on a daily/ weekly basis
  • Handle /resolve inventory issues at the location
  • Handle shop tooling and repair needs
While performing the duties of this job the Service Writer - Truck Shop Customer Support Rep is required to write an accurate, descriptive and clear repair order for work to be performed.  The employee is required to efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams.
EDUCATION and/or EXPERIENCE for our  Service Writer - Truck Shop Customer Support
High school diploma or general education degree (GED); two years experience/training in truck related maintenance. Truck Service background is necessary, parts background also beneficial.
Driver's License is required
CDL preferred
PHYSICAL DEMANDS  for the Truck Shop Service Writer
The employee must occasionally lift and/or move up to 100 pounds.
Clarke offers web-based training opportunities, Career Advancement and a complete benefits package including Health Insurance, Healthcare Savings Account, Paid Holidays & Vacation, and a great 401K plan.  We promote a clean & safe environment in a friendly atmosphere.  Stop in and meet the Cinti Team!
EEO

Job Requirements

EDUCATION and/or EXPERIENCE for our Service Writer - Truck Shop Customer Support

High school diploma or general education degree (GED); two years experience/training in truck related maintenance. Truck Service background is necessary, parts background also beneficial.

Driver's License is required

CDL preferred

PHYSICAL DEMANDS for the Truck Shop Service Writer

The employee must occasionally lift and/or move up to 100 pounds.

How to Apply

Please visit our website at www.clarkepsi.com/careers or call HR at 513.842.4743

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