Slot MachineTechnician

Guest Service Requirement

At JACK Entertainment we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. JACK Entertainment is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

 

Position Summary

Reporting to the Slot Performance Supervisor, the Slot Technician is responsible for installing, testing and maintaining electronic components, sub-systems and systems required for efficient and continuous conduction of business operations. This is a full time position with Medical/Dental/Vision and 401k after 90 days of employment.

 

Essential Functions

• Inspect and test assigned equipment, noting all defective parts and making recommendations for correction
• Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to slot machines either on the floor, or in the slot shop
• Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor
• Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times
• Provide 100% accuracy and accountability on all documentation that is required by the Slot Performance department
• Uphold the integrity of vital information in and around the Slot Performance department
• Provide prompt and courteous service when repairing or verifying transactions at machines

• Performs tasks as requested by the department’s leadership team
• Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction
• Acts as a role model; always presents oneself as and encourages others to do the same
• Coordinates with casino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities

Knowledge, Skills & Abilities

• Electronics degree or equivalent electronic experience is preferred
• Installation, maintenance and repair of electronic systems and equipment preferred
• Knowledge of mechanical and electronic/electrical technical equipment is desirable
• Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable
• Should understand schematic diagrams needed in the repair of slot machines as well as mechanical blue prints
• Knowledge of casino rules, procedures and regulations pertaining to slot operations a plus
• Must be able to read, write, speak and understand English
• Possess an upbeat and positive attitude
• Ability to work a flexible schedule
• Know how to use Word, Outlook, and Excel
• Possess a strong initiative to assist both guests and fellow employees

Email your resume to justinmorgan@jackentertainment.com