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Supervisor of Visitor Services

This job posting expired and applications are no longer accepted.
MetroParks of Butler County
May 12, 2021
2051 Timberman Road, Hamilton, OH
Job Type


Summary: The employee in this position is responsible for the oversight of scheduling for MetroParks facilities, grounds, and program reservations; special events/contracts; and implementation of related policies and procedures and requires the exercise of discretion and independent judgement.  The Supervisor of Visitor Services supervises assigned personnel who perform Visitor Services functions, rental facilities including, but not limited to the Wheelhouse Outdoor Adventure Rental Center, as well as Motor Vehicle Permit (MVP) sales, and schedules and supervises staff to work gatehouse booths.

Characteristic Duties and Responsibilities – Essential Functions:

  • Leads development efforts and works in conjunction with subordinate staff to craft and implement strategic business plans for the Ronald Reagan Lodge Banquet Center, Wheelhouse Outdoor Adventure Rental Center and other assigned MetroPark rental, retail or fee-based facilities. Works closely with subordinate staff to generate revenue through conference/meetings/bookings and rentals to ensure profitability of assigned enterprise operations.  Administers annual budget by tracking revenue and expenditures to meet profitability goals.
  • Provides leadership and direction to MetroParks of Butler County Ronald Reagan Lodge, Wheel House and other assigned enterprise locations staff including, but not limited to, day-to-day operations, setting goals and objectives, making employment decisions, and delivering opportunities for business growth and development.
  • Supports and/or works closely with the Supervisor of Community and Park Relations Initiatives to provide information to be utilized in the creation, implementation and/or update a comprehensive and an integrated marketing plan for Ronald Reagan Lodge Banquet Center and the Wheelhouse Outdoor Adventure Rental Center as well as other assigned enterprise operations including print/online promotional material, advertising campaigns, website, social and other digital media. Works as assigned to identify target markets and prepare strategies to generate business prospects.
  • Responsible for the supervision, coordination and/or implementation of facility, grounds and program reservations, special event and tournament scheduling and contract development. Manages the MetroParks rental facility schedules including, but not limited to, the Ronald Reagan Lodge Banquet Center, Wheelhouse Outdoor Adventure Rental Center and other assigned operations to maximize the efficient use of dates, space and staff and/or supervises those subordinates who do so.
  • Takes initiative to evaluate divisional past analytics, conduct regular current competitive analysis of competitor’s facilities and services, define Divisional objectives for the number of facility rentals, events hosted and revenue generated, emulates and implements best practices of similar organizations, and identifies specific activities team members can do to achieve success in achieving the governing objectives and/or assigns team members to play specific roles in the accomplishment of this objective.
  • Responsible for the MetroParks reservations system, software and trains MetroParks staff utilizing reservation system software and processes. In the absence of subordinate staff, performs receptionist duties and/or makes/takes reservations.  Provides general park system information in response to inquiry and facilitates communication between staff and between customers and staff as assigned.
  • Responsible for maintaining, organizing accurate and up to date facility reservation paperwork, including lease agreements, payments, changes, etc. or supervises the same.
  • Recommends policies, long-range goals and objectives for or related to assigned divisions. Develops and implements management plans and procedures for assigned functions.
  • Prepares division/department budget information as assigned. Researches potential costs and revenues, for specific projects, activities or for assigned division/department.   Requests and purchases services, supplies, materials and necessary equipment according to established policies, or supervises same.
  • Supervises, directs or takes inventories of supplies and equipment. Conducts necessary correspondence and prepares required reports in a timely manner.
  • Supervises, schedules, trains and provides regular guidance and direction to staff, volunteers and special work program enrollees as assigned and/or supervises subordinate staff who do so.
  • Responsible for the general MetroParks office supply system. Including periodically researching competitive pricing, inventory control, ordering and distribution of supplies and working with MetroParks staff to forecast annual needs for accurate budgeting each year.
  • Responsible for managing contracts/accounts for MetroParks reservation software, phone system and copy machines. Including development of RFPs and otherwise researching competitive pricing, recommending equipment purchases, developing procedures and maintenance/service contract negotiation.
  • Collects payments, fees, oversees and/or performs sales, keeps accurate sales records and other revenue functions in a timely and accurate fashion pursuant to organizational policy and/or supervised and requires the same from subordinates assigned to perform these duties.
  • Collects and accounts for receipts from motor vehicle permits and accounts for receipts from the sale of other authorized items pursuant to policy and as assigned and requires the same from subordinate staff or contractors who have been assigned such duties.
  • Drives/coordinates cohesive plans and processes of the facility and events for MetroParks and/or supervises those individuals who are responsible for each of these tasks to achieve established goals and objectives as directed.
  • Works closely with Administration, Community and Park Relations, and Operational Services to support all assigned enterprise operations.  Works with staff to identify target markets and prepare strategies to generate business prospects.
  • Conducts meetings, and makes presentations as needed. Routinely attends meetings as a representative of MetroParks.
  • Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

  • Ability to work unsupervised, to organize and coordinate, to prioritize and self-initiate, and to manage administrative detail through the use of established high standards of procedure.
  • Ability to maintain confidentially on sensitive issues and non-public records. Requires subordinates to operate within same guidelines.
    • Duty includes the exercise of discretion and independent judgment with respect to MetroParks matters of significance.
  • Must be able to communicate and deal tactfully and in a timely and effective manner with superiors, subordinates, co-workers, and the general public in-person or via email, phone, or written document.
  • Ability to maintain a professional, cooperative working relationship with supervisors, other staff members, customers, and volunteers and exhibit a “can do” positive attitude which maximizes the efficient utilization of all available resources to accomplish assigned tasks. Responds in a timely fashion to customer and staff communications.
  • The physical ability to perform labor and the tasks noted above is required of this position as well as possession of the ability to effectively, efficiently, and safely complete assigned tasks in a timely manner.

Required Education and Experience:

  • A minimum of a four (4) year degree from an accredited college or university in business administration, management, hospitality accounting or a closely related field; or a high school diploma and a minimum of six (6) years prior applicable experience.
  • At least three (3) years prior experience as a proven effective supervisor and must have the ability to effectively motivate assigned subordinates and/or volunteers (proven leadership skills) and demonstrated high level of reliability to complete assigned and necessary tasks in a timely and efficient manner is required at the time of employment.
  • Proficiency in filing; knowledge of proper telephone etiquette; good diction; knowledge of proper word usage, punctuation and letter-writing skills; fluent in conversational English; and competency in the correct operation of standard office equipment.
  • Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Outlook or similar non-proprietary software. Basic computer and software competency, which includes use of email, spreadsheets, and word processing is required. Experience with event scheduling software and graphic design software a plus.
  • A valid driver’s license with an acceptable motor vehicle record allowing insurability by the park district’s current vehicle insurance carrier under existing coverage provisions at the time of employment and thereafter. Candidates may not have more than 4 total points (or equivalent penalty) issued by a recognized licensing authority for driving-related violations on their driving record at the time of employment and thereafter.
  • Excellent written and oral communication skills are required.
  • Good moral character with no history of serious criminal activity (felony convictions).

Preferred Education and Experience:

  • Experience with event scheduling software and database management.

Work Environment & Schedule:

This position is a full-time, exempt position that performs administrative, confidential and supervisory tasks; has the authority to implement hiring, transfer, suspension, layoff, recall, promotion, discharge, reward and/or discipline of other employees requiring use of independent judgement. Candidate must maintain a flexible schedule which may include work on evenings, holidays and weekends.  The Supervisor of Visitors Services shall carry a smart phone and respond to priority calls and urgent emails 24 hours a day.

Physical Demands:

General good health as it relates to the ability to perform the tasks required of this position. While performing the duties of this job, the Supervisor of Visitor Services is regularly required to stay in a stationary position, to traverse, and to converse effectively.  This employee may occasionally move up to 25 pounds.  Reasonable accommodation will be made for known physical limitations of qualified employees and applicants with disabilities.


The position functions and responsibilities are illustrative only and do not represent all the duties or tasks to be assigned or performed by an employee with this position title.

Alternates to the above qualifications may be acceptable as approved by the Executive Director.

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