Communications Officer (911 dispatcher)

• High School Diploma or GED and experience which includes a comprehensive knowledge of regulatory requirements, communications equipment and methods and demonstrable ability to exercise sound judgment under stressful circumstances; communicate effectively, demonstrate excellent hearing and diction and a demonstrable skill in typing;
• upon employment, must obtain RCIC, LEADS, NCIC, CPR, and APCO BASIC and EMD certifications.

• Dispatches various police, fire and rescue agencies to emergency situations and other calls for assistance; coordinates on site activities of safety forces to ensure efficient and effective resolution of emergency situation; provides communications for support services such as Disaster Services, Hospital notification, wrecker, utilities and maintenance personnel; monitors alarm panels; identifies emergency unit status (e.g., available, en route, at scene, etc.) by computer; may be required to report for duty in the event of an emergency or disaster.
• Receives and screens telephone calls; collects information regarding crime or emergency in progress to relay to safety force personnel; analyzes nature of call and makes decision regarding appropriate response; provides pre-arrival medical instructions using predetermined telephone questions and protocols.
• Operates computer terminals in order to disseminate and document critical information to the appropriate Public Safety Agencies, and to maintain location and status of Public Safety Units in the field.
• Operates teletype and computer terminals to enter and retrieve information from police data computer systems; sends and receives information, verifies records of stolen property, wanted persons and other criminal data; maintains confidentiality of all data.
• Maintains RCIC, NCIC, LEADS, CPR, APCO BASIC and EMD certifications.
• Demonstrates regular and predictable attendance.
• May conduct training for new employees; conducts tests, evaluates employee performance, etc.
• Observes TV security monitors to guard entrances of facility; operates emergency communication vehicle as directed.
• Performs duties of co-workers

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