ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide proactive and friendly service to our dealers and customers as the initial incoming phone contact.
• Provide support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette.
• Escalate customer concerns of greater impact or technical complexity to manager.
• Perform order entry into Company’s ERP system in timely fashion, ensuring systems and products align.
• Monitor and oversee the service queue system to ensure that our top dealers and customers are receiving support in the time frame outlined.
• Actively participate in all customer service meetings and professionally represent the department in all cross-functional committees and task forces established to enhance   work functions and procedures.
• Complete miscellaneous departmental reports and other administrative tasks.
• Perform other duties as needed or assigned by manager.
• Does all of the above in a manner that meets company safety requirements.

QUALIFICATIONS

• High school graduate or equivalent.
• 2 years’ experience in a customer driven environment.
• Good reading, math, and analytical skills with excellent verbal and written communication skills.
• Excellent communication skills both verbal and written.
• Proficient in Microsoft applications including Outlook, Excel, PowerPoint, and Word.
• Must be process oriented and able to plan, organize and monitor work with minimal supervision.

PHYSICAL DEMANDS

• Work involves sitting, walking, talking, hearing, and using a variety of office equipment.
• Vision abilities require close vision assessments.
• Work involves lifting, pushing, pulling up to 25 pounds occasionally.
• Required to stoop, bend, kneel, and crouch occasionally.

REPORTING LINE