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Customer Care Specialist (Maverick)

This job posting expired and applications are no longer accepted.
Hamilton Casework Solutions / Maverick Desk
Published
June 30, 2021
Location
Fairfield, Ohio
Job Type

Description

JOB SUMMARY
The Customer Care Specialist’s role is to serve as the first contact for customers.  This position will log calls, provide initial dealer/customer support for a variety of questions, including, but not limited to pricing, product availability, order status, shipping status, and warranties.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Provide proactive and friendly service to our dealers and customers as the initial incoming phone contact.
  • Provide support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette.
  • Escalate customer concerns of greater impact or technical complexity to manager.
  • Perform order entry into Company’s ERP system in timely fashion, ensuring systems and products align.
  • Monitor and oversee the service queue system to ensure that our top dealers and customers are receiving support in the time frame outlined.
  • Actively participate in all customer service meetings and professionally represent the department in all cross-functional committees and task forces established to enhance   work functions and procedures.
  • Complete miscellaneous departmental reports and other administrative tasks.
  • Perform other duties as needed or assigned by manager.
  • Does all of the above in a manner that meets company safety requirements.

QUALIFICATIONS

  • High school graduate or equivalent.
  • 2 years’ experience in a customer driven environment.
  • Good reading, math, and analytical skills with excellent verbal and written communication skills.
  • Excellent communication skills both verbal and written.
  • Proficient in Microsoft applications including Outlook, Excel, PowerPoint, and Word.
  • Must be process oriented and able to plan, organize and monitor work with minimal supervision.

PHYSICAL DEMANDS

  • Work involves sitting, walking, talking, hearing, and using a variety of office equipment.
  • Vision abilities require close vision assessments.
  • Work involves lifting, pushing, pulling up to 25 pounds occasionally.
  • Required to stoop, bend, kneel, and crouch occasionally.

REPORTING LINE

This position reports to the Customer Service Manager.

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